Occurred While Using Plug-N-Play Plugin
let us take
a A deeper look into Plug-N-Play feature add-on.
article we would cover some basic troubleshooting guidelines to troubleshoot
errors occurred while using Plug-N-Play plugin for missed call based customer
explained in article (Plug-in
Manager Now Integrated Within Dial2Verify Dashboard ) there are 2 mandatory
inputs to be provided while setting up Plug-N-Play plugin.
Select from the set of available plug-ins ( within your subscribed plan )
Set the domain name where you wish to install this plugin ( No need to specify
complete URL, Only hostname is required ), Sub-domain should be declared
Set a publicly accessible URL, on which you wish to receive verification payload.
This is an optional field, and can be left blank.
Set a custom email address, where you wish to receive missed call alerts. This
is an optional field, and can be left blank.
you enter required inputs, click on the ‘OK’ icon at extreme left of the
plugin-manager interface, This will host
an instance of a missed call listener at Dial2Verify Engine. And you should see
the Integration Code generated on the screen as follows,
developing plug-ins on top of Dial2verify Missed call telephony platform, we
always give more emphasize to clarity of the message ( rather than popping out
techie messages ) Let us see how you can self troubleshoot some of the errors,
which might occur due to faulty configuration of the plug-in.
Case 1: Invalid Referral node / Public Key
While running the plug-in, user receives following error prompt.
be 2 causes of the error,
The domain name set in Plug-in Manager ( against the provided public-key ) does
not match with the actual URL.
The public key provided on the web page, does not exists.
solve this issue, Go to Plug-in Manager and cross check the details provided for Auth URL parameter and also confirm if
the Public-key generated by Dial2verify application ( for the selected instance
) matches with the one provided on your web-page.
Case 2: Invalid callback URL
prompt suggests, the reason for following error is the faulty / not reachable /
redirected url set as a callback URL.
it, Log in to the Plug-in Manager and edit the Plug-in instance with the
valid URL. Once you save the URL, you would be able to test it by clicking over
touch with support at firstname.lastname@example.org,
should you need any support.
you do not specify PublicKey while
calling Plug-N-Play plug-in, then the plug-in will automatically run in
Pre-Deployment mode ( with default API key, and thus it would not be able to
capture logs in your control panel )